Introduction

At EximPe, we deeply value our relationship with each customer and are dedicated to fostering transparent and honest communication. In our effort to enhance customer experiences and address their concerns effectively, we’ve introduced a dedicated grievance management framework, underpinned by a detailed Grievance Policy.

This policy is crafted to offer a comprehensive and orderly way to process and resolve customer complaints. It encompasses a variety of channels through which customers can lodge their grievances. Our primary focus with this policy is to diminish instances of customer dissatisfaction by ensuring complaints are addressed rapidly and effectively, using a clear and systematic review and resolution procedure.

The objective of our Grievance Policy shall be to ensure that:

• At EximPe, every customer receives equal and unbiased attention consistently.
• We handle grievances raised by customers with utmost respect and aim for quick resolution.
• EximPe ensures customers are informed about the different levels they can escalate their complaints to within the organization.
• We keep customers informed about their entitlements for seeking alternative solutions if the company's resolutions are not satisfactory.
• EximPe is committed to processing any refunds or chargebacks efficiently, adhering strictly to the deadlines and requirements as stipulated by the Reserve Bank of India (RBI) and other necessary protocols.